Frequently asked questions

Q: Is it free?
Yes, our service is completely free, within fair use.
 
Q: How long are e-mails stored?
E-mails are stored for 14 days. Our pro/paid subscription has a 12 month storage time.
 
Q: Are all mails stored?
No, mail over 1 MB in text or with attachments will be stripped. This makes less than 1% of received mail.
 
Q: Can I view/download the attachments?
No. We strip attachments and save only the messages.
 
Q: What if i need to receive an attachment?
You can set the "Large email processing" to “forward" on the dashboard. We will not store attachments, but forward them to you.
 
Q: Is it possible to send a full mail in one overview?
No. You will only get the first 100 - 600 characters per mail.
 
Q: Do you sell my data?
No, we do not distribute any data to any other organization.
 
Q: How secure are my e-mails?
All content of all e-mails is stored encrypted via AES-256.
 
Q: Is my data PERMANENTLY gone after 14 days?
Yes, we delete older mails from our database. This is mainly to ensure that we don't need a huge database.
 
Q: I need an email from 15 days ago. Can you help?
No, sorry. We also delete our backups older than 14 days.
 
Q: How can I upgrade my account to pro?
Login to the dashboard and go to Upgrade.
 
Q: How can i unsubscribe / delete my account?
Login to the dashboard and go to the settings page. Set your account status to "Stop" and you will never receive any mail.
 

Ready to start with RecapMail?

@recapmail.com